The Process

We never make direct first contact with customers. Our potential customers come via the internet, repeat business, referrals, or sometimes leaflets. We would encourage any potential customers, who are approached by an individual or organisation on a cold call, to proceed with extreme caution.

When we receive a wall coating enquiry from any of our sources, it is always treated in the same way. Our first action is to contact the potential customer to confirm a few brief details, such as property particulars and relevant timescales. If necessary we then arrange a mutually beneficial meeting time and date to visit the property in question.

On the day of the meeting a confirmation call may be made just to clarify timings or inform of any delays. The visit involves a brief discussion about customer requirements, our organisation and exterior wall coating products. We then carry out a surface inspection, take measurements and calculate a schedule of works and price.

We do not believe in coercing the customer into submission, as do some home improvement organisations. Our aim is simply to keep any appointment brief, factual and cordial. If a potential customer then wishes to place an order the relevant paperwork is completed, detailing any additional work required, digital photographs are taken and a provisional installation date discussed. A copy of any paperwork is then left with the customer along with the direct contact details of the individual who carried out the visit.

Within a few days, after the paperwork is processed at our head office, a confirmation letter is then dispatched which also outlines any additional relevant details concerned with the task in question.

On the first day of installation, when the crew arrives, they liaise with the customer in order to gain feedback and also carry out a confirmation inspection of the whole area that is to be worked on.

The only additional services the crew will require are access to power and water.

The installation time may vary slightly due to the nature of the work, or even the weather, however the project in question will be focused on solely until satisfactory completion.

Upon completion the installation manager will inspect the installation along with the customer and complete a customer satisfaction survey and welcome any additional feedback.

The guarantee is now activated subject to full payment of the balance outstanding being received. Within 10 working days of the project being completed the guarantee certificate is issued.

We are always easily contactable via a phone call or email, so if a client requires an additional job carrying out, has a referral or even has a guarantee issue (unlikely) we are always there . . .

We are always available to provide advice on such matters as maintenance and cleaning of the wall coating, which is minimal, but problems can arise from time to time i.e. removal of stubborn bird droppings or treatment of rust stains from wall fittings. In addition we will schedule inspections of your wall coating to ensure its integrity.