| We never make direct first contact with customers; potential clients either come via repeat business, referrals, via the internet or even leaflets .We would encourage any potential customer who are approached by an individual or organisation out of the blue to proceed with extreme caution. |
When we receive a wall coating enquiry from any of our sources it is always treated in the same way. Our first action is to contact the potential customer to confirm a few brief details, such as property particulars and relevant timescales. If necessary we then arrange a mutually beneficial meeting time and date to visit the property in question. |
The visit involves a brief discussion about customer requirements, our organisation and exterior wall coating products, if required we then carry out a surface inspection take measurements and calculate a schedule of works and price. Our aim is simply to keep any appointment brief, factual and cordial. If a potential customer then wishes to place an order, the relevant paperwork is completed detailing any additional work required, digital photographs are also taken and a provisional installation date discussed. |
| 3-5 Working days after the paperwork is received by the office a welcome letter is then dispatched which also outlines any additional relevant details concerned with the task in question. |
On the day of installation when the crew arrives after liaising with the customer in order to gain feedback they also carry out a brief confirmation inspection to the whole area that is to be worked on. The only additional services the crew will require are power and water.
The installation time is never set in stone due to the nature of the work; however the project in question will be focused on solely until satisfactory completion.
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Upon completion a member of our quality control team will inspect the installation along with the customer and complete a customer satisfaction survey and welcome any additional feedback. The guarantee is now activated. Within 10 working days of the project being completed a final statement is issued showing a zero balance on the customer’s account.
We are always easily contactable via a phone call, email or even visit; so if a client requires an additional job carrying out, has a referral or even has a guarantee issue (unlikely) we are always there . . .
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